This Privacy Policy applies to all services provided by PHPHPG through the website phphpg.net and any associated mobile-optimised pages. By registering an account or using any feature of PHPHPG, you acknowledge that you have read and understood this policy.
PHPHPG is committed to full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Your privacy is not an afterthought here — it's built into the foundation of how we operate.
1 Who We Are
PHPHPG is an online gaming platform operated for the Philippine market. When this Privacy Policy refers to "PHPHPG," "we," "us," or "our," it refers to the operators of the phphpg.net website and all related services.
As the personal information controller under Philippine law, PHPHPG is responsible for how your data is collected, processed, and stored. If you have any questions about how your information is handled, our Data Privacy Officer can be reached via the contact details in Section 12.
2 Personal Data We Collect
PHPHPG collects personal data through a number of channels — during registration, through your use of the platform, via payment processing, and when you contact our support team. Below is a breakdown of what we collect and why.
| Data Type | What It Includes | Why We Need It |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number, username | Account creation and identity verification |
| Identity Verification (KYC) | Government-issued ID (passport, driver's licence, UMID), selfie verification | Age verification and anti-fraud compliance |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Processing deposits and withdrawals in Philippine Peso |
| Technical Data | IP address, device type, browser type, session data, cookies | Platform security, fraud detection, and performance optimisation |
| Activity Data | Game history, betting records, login timestamps, bonus usage | Account management, responsible gaming monitoring, dispute resolution |
| Communications Data | Support chat logs, emails, feedback messages | Customer service delivery and quality assurance |
PHPHPG does not collect sensitive personal information such as racial or ethnic origin, political affiliations, health data, or biometric data beyond what is strictly required for identity verification purposes.
3 How We Use Your Personal Data
PHPHPG uses the personal data we collect for the following purposes:
- Account management: Creating and maintaining your PHPHPG player account, including password recovery and account security.
- Payment processing: Facilitating deposits and withdrawals in Philippine Peso through your chosen payment method (GCash, Maya, BDO, BPI, UnionBank, and others).
- Identity verification: Complying with Know Your Customer (KYC) requirements under Philippine financial regulations and gaming laws.
- Fraud prevention and security: Monitoring account activity for suspicious behaviour, unauthorised access, and potential misuse of the platform.
- Responsible gaming: Identifying patterns that may indicate problem gambling behaviour, and providing appropriate support tools or restrictions.
- Customer support: Responding to your queries, resolving disputes, and improving the quality of our service.
- Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, navigation, and overall player experience.
- Legal compliance: Fulfilling reporting obligations to Philippine regulatory authorities as required by law.
- Marketing communications: Sending you relevant promotions, bonuses, and PHPHPG news — only if you have opted in to receive them. You can opt out at any time.
4 Legal Basis for Processing
Under the Philippine Data Privacy Act, PHPHPG processes your personal data on the following legal bases:
- Contractual necessity: Processing required to create and manage your account and fulfil our obligations as a gaming platform.
- Legal obligation: Processing required to comply with Philippine gaming regulations, AML (Anti-Money Laundering) laws, and financial reporting requirements.
- Legitimate interests: Fraud detection, platform security, and responsible gaming monitoring — where these interests do not override your fundamental rights.
- Consent: Marketing communications and any optional data processing where we have explicitly requested and received your agreement.
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing already carried out.
5 Cookies and Tracking Technologies
PHPHPG uses cookies and similar technologies on our platform. Here's what they do and how you can manage them.
Essential Cookies
These cookies are necessary for the platform to function. They keep you logged in, maintain your session, and enable secure payment flows. You cannot opt out of essential cookies without losing core platform functionality.
Analytics Cookies
We use anonymised analytics data to understand how players navigate PHPHPG — which pages load slowly, which features are most used, and where players encounter problems. This data is aggregate and cannot identify you personally. You can opt out via your browser settings.
Preference Cookies
These remember your settings — like preferred language, game display options, and notification preferences — so you don't have to re-enter them every session.
Most browsers allow you to block or delete cookies through their settings. Note that blocking essential cookies may prevent parts of PHPHPG from working correctly.
6 Sharing With Third Parties
PHPHPG shares personal data only with parties who require it to deliver services to you, and only to the extent necessary. We do not sell your data. Third parties we work with include:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card network processors (Visa/Mastercard). These parties receive only the payment information needed to complete your transaction.
- KYC and identity verification providers: Third-party services that help us verify your identity and age in compliance with Philippine regulations.
- Game providers: Licensed gaming software providers whose titles appear in the PHPHPG lobby. Game activity data may be shared for game performance and RNG integrity purposes.
- IT and security service providers: Companies providing hosting, data storage, fraud detection, and cybersecurity services under strict confidentiality agreements.
- Regulatory authorities: The relevant Philippine gaming regulatory body and other government agencies where we are legally required to report.
All third-party partners engaged by PHPHPG are required to handle personal data in accordance with Philippine privacy laws and to maintain appropriate security standards. They are not permitted to use your data for their own marketing or commercial purposes.
7 Data Security
PHPHPG implements a multi-layered approach to data security, including:
- SSL/TLS encryption on all data transmitted between your device and our servers.
- Password hashing — your login password is stored only as a one-way cryptographic hash, never in plain text.
- Two-factor authentication (2FA) — available for your account to add an extra layer of login security.
- PCI-DSS compliant payment processing — financial data is handled by certified processors, not stored directly on PHPHPG servers.
- Access controls — internal access to personal data is restricted to staff who require it for their specific role, and all access is logged.
- Regular security audits — PHPHPG conducts periodic reviews of its security infrastructure to identify and address potential vulnerabilities.
In the unlikely event of a data breach affecting your personal information, PHPHPG will notify affected players and the National Privacy Commission (NPC) within the timeframes required by Philippine law.
8 How Long We Keep Your Data
PHPHPG retains personal data for different periods depending on its type and purpose:
- Account data: Retained for the duration of your account and for five years after account closure, as required for legal and regulatory compliance.
- Transaction records: Retained for a minimum of five years following each transaction, in line with Philippine AML reporting requirements.
- KYC documents: Retained for five years after your last transaction or account closure, whichever is later.
- Support communications: Retained for two years from the date of the last interaction, for quality assurance and dispute resolution purposes.
- Marketing consent records: Retained until you withdraw consent, plus an additional period to demonstrate compliance if required.
When data is no longer required and retention periods have elapsed, PHPHPG securely deletes or anonymises it so it can no longer be linked to you personally.
9 Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by PHPHPG:
Right to Access
Request a copy of the personal data PHPHPG holds about you, including what it is, where it came from, and how it has been used.
Right to Correction
Request corrections to inaccurate, outdated, or incomplete personal data. We'll update it within a reasonable timeframe.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Object
Object to processing of your data for direct marketing purposes. We will stop using your data for marketing upon request, no questions asked.
Right to Data Portability
Request your data in a structured, machine-readable format where technically feasible, so you can transfer it to another service.
Right to Lodge a Complaint
File a complaint with the National Privacy Commission (NPC) if you believe PHPHPG has not handled your data in accordance with the law.
To exercise any of these rights, contact our Data Privacy Officer at support@phphpg.net or via live chat. We will respond to all data subject requests within 15 business days.
10 Children's Privacy
PHPHPG is strictly for players aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered on the platform, we will immediately close the account, delete associated personal data, and return any deposited funds (after identity verification of the responsible adult) where required by law.
If you believe a minor has created a PHPHPG account, please contact our support team immediately so we can investigate and take action.
11 Changes to This Privacy Policy
PHPHPG may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When changes are made, the updated policy will be posted on this page with a revised effective date.
For material changes — those that significantly affect how your data is used — PHPHPG will provide notice through an in-platform notification or email to your registered address. Your continued use of the platform after any changes take effect constitutes your acknowledgement of the updated policy.
We recommend checking this page periodically to stay informed about how PHPHPG protects your privacy. The current version is always the one displayed on this page.
12 Contact Us and Data Privacy Officer
For any questions, concerns, or requests related to this Privacy Policy or how PHPHPG handles your personal data, please reach out through the following channels:
- Live Chat: Available directly on the PHPHPG platform — average response time under 3 minutes during business hours.
- Email (Data Privacy): support@phphpg.net — please include "Privacy Request" in the subject line.
For responsible gaming concerns, please also visit our dedicated Responsible Gaming page, where you'll find tools for setting deposit limits, taking breaks, or requesting self-exclusion.